When healthcare professionals look at the patient experience, they typically look to common points of care to see what patient outcomes have taken place and what feedback was received. Because of this, many areas of the patient’s journey are not scrutinized or taken into consideration when determining what can impact the patient in a negative way. In this course—an installment in the Leading Improvement in the Patient Experience series—Lesa Schlatman, RN, BSN takes a look at the patient experience from a new perspective, reviewing an entire episode of care. Discover how this approach can help move your processes towards a higher quality-of-care model.
This course was created by HomeTown Health University. We are pleased to host this training in our library.
Disclaimer: This course is intended to provide a general overview of health and wellness topics that may be helpful. It does not provide medical advice, diagnosis, or treatment for any condition. LinkedIn does not assume liability for any medical decisions or actions taken based on this course. Individuals with health concerns or questions about their medical condition should consult a qualified healthcare professional for personalized advice and care.
HomeTown Health, LLC has no proprietary interest in any product, instrument, device, service, or material discussed during this program. A portion of this program was produced in partnership with the Iowa Department of Health and Human Services for the Small Hospital Improvement Program (SHIP) Grant. All images, templates, and themes within this presentation are utilized with permission and in keeping with copyright compliance. All rights reserved.
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